What is Annual visitor survey Scam?
The Annual visitor survey scam is a browser based advertisement that states asks you to take part in a survey about how you use Google Chrome and whether you like various features. In return for filling out this survey, you will have a chance of winning a $1,000 gift card for Amazon.com.
This survey is a scam and has nothing to do with Chrome or Google. Instead, it is being used to collect personally identifable information from visitors that can then be used for identity theft, fraud, or spam.
It is strongly advised that you do not enter any personal information into this form.
When the Annual visitor survey page is displayed in your browser it will display an alert that states:
Congratulations!
You've been personally selected to take part in our 2020 Annual Visitor Survey! Tell us what you think of Chrome and to say "Thank You" you'll receive a chance to get a $1000 Amazon Gift card!
Question 1 of 4:
How often do you use Chrome ?
Once again, this is just an advertisement, the page is not from Google, and there is no proof that you will actually receive the stated reward. Furthermore, the amount of personal information that you are required to submit would make me wary as you do not know who these people are and what this information will be used for.
On the other hand, if you are constantly seeing these types of advertisements, or these pages are opening by themselves, then it may be possible that you are infected with an adware or other unwanted program that are displaying them. Once again, do not worry as it is quite easy to remove these infections if you follow the guide below.
Why am I Seeing the Annual visitor survey page?
The Annual visitor survey browser advertisement can be displayed by installed adware programs or through less than reputable sites that are displaying them to generate advertising revenue.
For the most part, if you see a browser based advertisement, then you can simply close the browser and start it again. On the other hand, if you are continuously seeing popups with alerts like "Annual visitor survey ", then you should scan your computer for adware and remove anything that is found.
Annual visitor survey Scam Removal Options
Self Help Guide
If you are uncomfortable making changes to your computer or following these steps, do not worry! Instead you can get free one-on-one help by asking in the forums.
To remove Annual visitor survey Scam, follow these steps:
- STEP 1: Print out instructions before we begin.
- STEP 2: Close Browser Application With Task Manager
- STEP 3: Use Rkill to terminate suspicious programs.
- STEP 4: Use Malwarebytes AntiMalware to Scan for Malware and Unwanted Programs
- STEP 5: Scan and clean your computer with Zemana AntiMalware.
- STEP 6: Use AdwCleaner to remove adware from a computer.
- STEP 7: Reset browsers back to default settings.
- STEP 8: Use HitmanPro to scan your computer for badware
- STEP 9: Run Secunia PSI to find outdated and vulnerable programs.
This removal guide may appear overwhelming due to the amount of the steps and numerous programs that will be used. It was only written this way to provide clear, detailed, and easy to understand instructions that anyone can use to remove this infection for free. Before using this guide, we suggest that you read it once and download all necessary tools to your desktop. After doing so, please print this page as you may need to close your browser window or reboot your computer.
To close a browser based Tech Support Scam, first see if you can close the tab it is being displayed on or the browser itself. If you are unable to do so, then you should follow the steps below based on your operating system.
To terminate any programs that may interfere with the removal process we must first download the Rkill program. Rkill will search your computer for active malware infections and attempt to terminate them so that they wont interfere with the removal process. To do this, please download RKill to your desktop from the following link.
RKILL
When at the download page, click on the Download Now button labeled iExplore.exe. When you are prompted where to save it, please save it on your desktop.
Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Annual visitor survey Scam and other malware. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and a log file will open. Please review the log file and then close so you can continue with the next step. If you have problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.
Do not reboot your computer after running RKill as the malware programs will start again.
Once downloaded, close all programs and Windows on your computer, including this one.
Double-click on the icon on your desktop named MBSetup-1878.1878-4.0.exe. This will start the installation of MBAM onto your computer.
When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, a welcome screen will be displayed.
At this screen, click on the Get Started button where you will be prompted to buy and activate a license. To continue using it for free, click on the 'Maybe Later' option and then select 'Use Malwarebytes Free'.
It should be noted that the free version will scan for and remove malware, but not provide real-time protection from threats that occur when not performing a scan.
Finally, you will be shown a screen asking you to sign up for their newsletter. Just click on the 'Open Malwarebytes Free' option to start the program.
MBAM will now start and you will be at the main screen as shown below.
We now need to enable rootkit scanning to detect the largest amount of malware and unwanted programs that is possible with MalwareBytes. To do this, click on the Settings gear on the top left side of the screen and you will be brought to the general settings section.
Now click on the Security option at the top of the screen. You will now be shown the settings MalwareBytes will use when scanning your computer.
Scroll down until you see Scan option as shown below.
At this screen, please enable the Scan for rootkits setting by clicking on the toggle switch so it turns blue.
Now that you have enabled rootkit scanning, click on the X button to close the settings to get back to the main screen.
You should now click on the Scan button to begin scanning your computer for malware.
This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
When MBAM is finished scanning it will display a screen that displays any malware, adware, or potentially unwanted programs that it has detected. Please note that our guide's scan results image may look different than the one you are shown in this version of Malwarebytes as it was created with an older version.
You should now click on the Quarantine button to remove all the selected items. MBAM will now delete all of the files and registry keys and add them to the program's quarantine.
When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
You can now exit the MBAM program.
At this point you should download Zemana AntiMalware, or ZAM, in order to scan your computer for any any infections, adware, or potentially unwanted programs that may be present. Please download Zemana AntiMalware from the following location and save it to your desktop:
ZEMANA ANTIMALWARE
Once downloaded, close all programs and open windows on your computer.
Now double-click on the icon on your desktop named Zemana.AntiMalware.Setup.exe. This will start the installation of Zemana AntiMalware onto your computer.
When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, Zemana will automatically start and display the main screen.
You will now be at the main screen for Zemana AntiMalware as shown below.
Above the Scan button, please change the scan type to Deep Scan and then click on the Scan button to start the malware removal scan.
Zemana AntiMalware will now start scanning your computer for malware, adware, and potentially unwanted programs. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
When Zemana has finished finished scanning it will display a screen that displays any programs that have been detected. Please note that the items found may be different than what is shown in the image below.
Review the scan results and when you are ready to continue with the cleanup process, click on the Next button to delete or repair all of the the selected results. Once you click on the Next button, Zemana will remove any unwanted files and fix any modified legitimate files. If you receive a warning that Zemana needs to close your open browsers, please close any web browsers that may be open and then click on the OK button to continue.
Zemana will now create a System Restore Point and remove the detected files and repair any files that were modified.
When the process is complete, you will be shown a screen that says Completed. At this screen, you can now close the Zemana AntiMalware screen and continue with the rest of the instructions.
Now please download AdwCleaner and save it to your desktop. AdwCleaner will scan your computer for adware programs that may have been installed on your computer without your knowledge. You can download AdwCleaner from the following URL:
ADWCLEANER
When AdwCleaner has finished downloading, please double-click on the AdwCleaner.exe icon that now appears on your desktop. Once you double-click on the icon the AdwCleaner program will open and you will be presented with the program's license agreement. After you read it, click on the I agree button if you wish to continue. Otherwise, click on the I disagree button to close the program. If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
If you selected to continue, you will be presented with the start screen as shown below.
Now click on the Scan button in AdwCleaner. The program will now start to search for known adware programs that may be installed on your computer. When it has finished it will display all of the items it has found in Results section of the screen above. Please look through the results and try to determine if the programs that are listed contain ones that you do not want installed. If you find programs that you need to keep, then uncheck the entries associated with them.
For many people, the contents of the Results section may appear confusing. Unless you see a program name that you know should not be removed,please continue with the next step.
To remove the adware programs that were detected in the previous step, please click on the Clean button on the AdwCleaner screen. AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean.
Please save your work and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to let AdwCleaner reboot your computer.
When your computer reboots and you are logged in, AdwCleaner will automatically open a log file that contains the files, registry keys, and programs that were removed from your computer.
Please review this log file and then close the Notepad Window.
If you are still having problems with Annual visitor survey Scam then you should also reset your browsers back to their default configuration. Please note that this method will remove all add-ons, extensions, toolbars and other customizations but will leave your bookmarks and favorites intact.
For each browser that you have installed on your computer, please click on the browsers icon below and follow the displayed steps to reset that browser.
) in the top right-hand corner of the window. This will open the main menu for Chrome as shown below.
Now you should download HitmanPro from the following location and save it to your desktop:
HITMANPRO
When you visit the above page, please download the version that corresponds to the bit-type of the Windows version you are using.
Once downloaded, double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
Now click on the Next button to continue with the scan process.
You will now be at the HitmanPro setup screen. If you would like to install the 30 day trial for HitmanPro, select the Yes, create a copy of HitmanPro so I can regularly scan this computer (recommended) option. Otherwise, if you just want to scan the computer this one time, please select the No, I only want to perform a one-time scan to check this computer option.
Once you have selected one of the options, please click on the Next button.
HitmanPro will now begin to scan your computer for infections, adware, and potentially unwanted programs. When it has finished it will display a list of all the items that Hitman has found as shown in the image below. Please note that the items found may be different than what is shown in the image.
You should now click on the Next button to have HitmanPro remove the detected items. When it is done you will be shown a Removal Results screen that shows the status of the various programs that were removed. At this screen you should click on the Next button and then if prompted you should click on the Reboot button. If HitmanPro does not prompt you to reboot, please just click on the Close button.
Once your computer has has restarted or you pressed the Close button, you should now be at your Windows desktop.
As many malware and unwanted programs are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:
How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector
Your computer should now be free of the Annual visitor survey Scam program. If your current security solution allowed this program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:
Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Are Your Protected?
While Malwarebytes Anti-Malware, Zemana AntiMalware & HitmanPro will scan and clean a computer for free, the free versions do not offer real-time protection. If you want to be fully protected at all times then it is recommended that you purchase a premium version.
Malwarebytes Anti-Malware
Purchase the full-featured version of Malwarebytes Anti-Malware, which includes real-time protection, scheduled scanning, and website filtering, to protect yourself against these types of threats in the future!
Zemana AntiMalware
Purchase the full-featured version of Zemana AntiMalware, which includes second opinion malware scanner when other solutions do not work, cloud scanning, and super-fast scan time, to protect yourself against these types of threats in the future!
HitmanPro
Purchase the full-featured version of HitmanPro, which includes discover viruses, trojans, rootkits, spyware and other malware on up-to-date and fully protected computers using cloud protection and behavioral detections, to protect yourself against these types of threats in the future!
Disclaimer: While we do earn a commission from the sale of the above products, rest assured we only recommend them due to their effectiveness.
This is a self-help guide. Use at your own risk.
BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus,Trojan,Spyware, and Malware Removal Logs forum.
If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.
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